Secure services failing me
This is the second time I am having such a difficult time with the Unit Trust process at OM. I invested funds in Feb, until today they have not been included in the funds which means I am losing out on interest. Their online platform has issues and even when speaking to an agent or verified on email, they still cannot take the action to invest my money. If a system is faulty or not working properly why is it not accompanied by competent people to ensure I don't lose out on money? I am not satisfied at all and I think I will stop trying to invest with you in future. Please refund my money that is stuck.
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Old Mutual's replyOfficial
18 May 2026, 18:19Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 May 2026, 18:19
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management