JN
Jaco N

1 reviews | Active since Jul 2022

18 Feb 2025, 14:16

Section 14 Transfers

Useless when it comes to service and feedback 6 months and still waiting for a Section 14 transfer, they should not state it only take 9 days after submitting form H, its being 45 days and still waiting for money to be transferred, they have the worst service ever, even worse that the government divisions, and they don't even respond to you when you email the section 14 OUT department, and the call centre people can't give you an answer as they don't know themselves.

0
Replies (1)
Old Mutual
Old Mutual's reply18 Feb 2025, 15:14
Official
Good day Jaco,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management

Best regards,