LJVV
Lochner Jansen Van Vuuren
1 reviews | Active since May 2022
10 Jul 2025, 09:46
Section 14 transfers
I have two clients who have decided to move their portfolios due to bad service. We have submitted these request for section 14 3 months ago. Every time we follow up, the only answer we get is "We have marked it as important and moved it to the managers" You are a company in the financial services industry and your priorities are suppose to be for the clients. We have certain rules set out by the FSCA that we must adhere to. These actions are 100% against those rules. How is it possible to be in this situation?
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Old Mutual's replyOfficial
10 Jul 2025, 10:32Hi Lochner
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Jul 2025, 10:32
Official
Hi Lochner
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management