Section 14 Transfer No Response

<p>I have tried to get a response to the section 14 transfer process from Old Mutual with no response from the call centre or e-mails.</p> <p>Details as below.</p> <p>No reply as yet! Do I need to escalate?</p> <p> </p> <p>From: ISAAC Jay <br /> Sent: 19 July 2016 02:43 PM<br /> To: ********** /> Subject: FW: I need a form- ID No: ********** 112053 Policy No: ********** - Old Mutual Enquiry --CCC ********** 8--</p> <p> </p> <p>Good Day,</p> <p> </p> <p>Please advise on the process and costs related to the transfer of this RA to another fund.</p> <p> </p> <p>Kind Regards</p> <p>K ISAAC</p> <p> </p> <p>From: Customer Service Centre ********** <br /> Sent: 19 July 2016 02:35 PM<br /> To: ISAAC Jay<br /> Subject: RE: I need a form- ID No: ********** 112053 Policy No: ********** - Old Mutual Enquiry --CCC ********** 8--</p> <p> </p> <p>Dear Jay<br /> <br /> Thank you for your email of 15 July 2016 regarding policy ********** .<br /> <br /> Section 14 has their own mailbox, to ensure no further delays please send Section 14 request directly to ********** /> <br /> The ********** are not able to attend to section 14 requests.<br /> <br /> Kindly note our section 14 area will liaise with you directly.</p> <p>Kind Regards</p> <p>Unathi Ncwadi | Service Centre Agent</p>