JB
Jeanette B
1 reviews | Active since Nov 2015
13 Nov 2025, 12:13
Section 14 Transfer lack of communication
I submitted an application for a Section 14 transfer of my Provindent funds to another fund and the signed Form H was submitted to Section14@*** on 23 Sept 2025. I have sent several communications to request an update on the process, but up to now I have not received any response yet. My Old Mutual contract numbers are ***9/COMMITINV/1 and ***3/FLEXI. I am anxiously waiting for feedback.
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Old Mutual's replyOfficial
13 Nov 2025, 12:46Good day Jeanette,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 12:46
Official
Good day Jeanette,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management