Section 14 Transfer is 5 months ongoing and counting...

I have had the worst experience with Old Mutual with regards to my Section 14 transfer. It has been ongoing for the last 5 months and they keep asking for the same documents that has been sent 3 times. They then do not come back to you when you log the complaint on their portal and when you call their call centre they only apologize and when you ask for their managers, they are unavailable and never call you back. They literally ***** your money and refuse to release it by bogging you down with the same paperwork over and over again. Their service is ********** and I will never refer them to anyone or ever deal with them again. If I do not get a response to resolve this then I will go to the Ombudsman.