HL
Hazel Love-Maart
1 reviews | Active since Feb 2025
13 Jan 2026, 16:33
Section 14 nightmare
I shared a review of horrible service by Old Mutual last year August. Section 14 transfer has been in process since 2023 and nothing has been actioned . After 20 years of paying for a policy, Old amutual still only sends automated apologies promising feedback but I have not received any since my last review . It seems so unreal that such a big company cannot fulfill a simple request. Absolutely appalling
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Old Mutual's replyOfficial
13 Jan 2026, 17:09Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2026, 17:09
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management