IM
Ivan M
1 reviews | Active since Jun 2020
19 Aug 2026, 20:55
Section 14 department ignoring my financial advisor instructions
RE***8: Old mutual section 14 is delaying to attend to my financial advisor request as per my instructions.On the 06 July an instruction to execute transfer of my retirement annuity was lodged by my financial advisor(Rushdi Adams) and to date section 14 has not executed the request or reply him. This is delaying transfer of my Retirement annuity and compromising my investment with Standard bank liberty. I want to move my retirement so that i can invest more to my RA, i also have other investments that should my matter not be addressed i will find another financial institution and conclude my 26years journey with them
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Replies (3)IM
Ivan M's updateReviewer Update
19 Aug 2026, 20:57I have sent two emails to section14 & section14outSaraf and expecting to receive a call to conclude, nothing has happened a month and half later
IM
Ivan M's update19 Aug 2026, 20:57
Reviewer Update
I have sent two emails to section14 & section14outSaraf and expecting to receive a call to conclude, nothing has happened a month and half later
IM
Ivan M's updateReviewer Update
19 Aug 2026, 21:00Mr Rushdi has elaborated that he has also tried to followup with no success, this is really frustrating as it seems section14 does not want to execute my instructions. my next step will be to report complain to the National Financial Ombud Scheme (NFO) or the FAIS Ombud
IM
Ivan M's update19 Aug 2026, 21:00
Reviewer Update
Mr Rushdi has elaborated that he has also tried to followup with no success, this is really frustrating as it seems section14 does not want to execute my instructions. my next step will be to report complain to the National Financial Ombud Scheme (NFO) or the FAIS Ombud
Old Mutual's replyOfficial
20 Aug 2026, 07:17Good day Ivan,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Aug 2026, 07:17
Official
Good day Ivan,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management