Second time fail!

<p>I submitted an application to disinvest my funds from their tax free savings plan on 02 June 2016. Keep in mind that this is the second time I am requesting funds from my savings account. I do not even want to begin to tell you the hassle it was getting my money out of these *********** people the first time. It took me two weeks solidly to get them to pay me. But back to the issue at hand.</p> <p> </p> <p>On Sa****ay 04 June 2016 i received an email telling me the documents are incomplete, so I asked how that can be since I completed them in the exact same way I did the previous time. Well it appears I missed the policy number on one of the pages, which I have done previously as well, but no one questioned that.</p> <p> </p> <p>So on Monday 06 June 2016 I submit the document properly completed. </p> <p> </p> <p>On Tuesday 7 June 2016 I recieved an email asking me to submit a copy of my ID and a bank statement before they can process the application. I have already submitted these documents on 02 July 2016. </p> <p> </p> <p>So I phoned them and asked what happened to the documentation that I sent on the 2nd. I was told they are actually already in the system but the ID is pasted on to a Word document and that is not acceptable...again I say..I used the same document that I have sent when I first wanted to withdraw funds in April 2016. the guy told me that if the documents are not correct, they just leave it there. This means from 02 July 2016 to 07 July 2016 my applicaiton has been left sitting without anyone touching it.</p> <p> </p> <p>It costed me numerous phonecalls and emails (to which no one has responded may I say) to get to the bottom of the story. To this hour, I am nowhere near finding out what you are doing with my application. </p> <p> </p> <p>Can someone please let me know what is going on?</p>