GF
Gwenneth F
1 reviews | Active since May 2025
19 May 2025, 12:11
Second review of Old Mutual still waiting, no progress
I'm referring to my first complaint on 2025/05/15 The same evening Adam Steyn ( OML Customer Complaints rep**** to my review here [OLCMAN***7] (--OCM***5--) TWO EMAILS with a sincere apology for frustration caused but still no real progress,just a explanation of a system error and therefor the delay of payout since 1st May 2025... Today Monday 2025 no reply to email send.Really unprofessional and not reliable company at all.I won't recommend them at all
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Replies (5)
Old Mutual's replyOfficial
19 May 2025, 12:33Dear Gwenneth,
We note your comments, please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2025, 12:33
Official
Dear Gwenneth,
We note your comments, please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
GF
Gwenneth F's updateReviewer Update
19 May 2025, 12:42Dear Old Mutual Complaints Management
To keep on sending me emails with reference numbers is not assisting me ,I canceled this policy on 1st May 2025,3-5 working days for the money to reflect, afterwards I'm told it was a error message ,after my review here on 15 May 2025 I have received an email stating a system error, it's now another week ,Monday 19 May 2025 and still no payout, going for 13 working days,WORTHLESS SERVICE
To keep on sending me emails with reference numbers is not assisting me ,I canceled this policy on 1st May 2025,3-5 working days for the money to reflect, afterwards I'm told it was a error message ,after my review here on 15 May 2025 I have received an email stating a system error, it's now another week ,Monday 19 May 2025 and still no payout, going for 13 working days,WORTHLESS SERVICE
GF
Gwenneth F's update19 May 2025, 12:42
Reviewer Update
Dear Old Mutual Complaints Management
To keep on sending me emails with reference numbers is not assisting me ,I canceled this policy on 1st May 2025,3-5 working days for the money to reflect, afterwards I'm told it was a error message ,after my review here on 15 May 2025 I have received an email stating a system error, it's now another week ,Monday 19 May 2025 and still no payout, going for 13 working days,WORTHLESS SERVICE
To keep on sending me emails with reference numbers is not assisting me ,I canceled this policy on 1st May 2025,3-5 working days for the money to reflect, afterwards I'm told it was a error message ,after my review here on 15 May 2025 I have received an email stating a system error, it's now another week ,Monday 19 May 2025 and still no payout, going for 13 working days,WORTHLESS SERVICE
Old Mutual's replyOfficial
19 May 2025, 12:52Good Day Gwenneth thank you for reaching out. Our team is currently investigating the matter, and we will keep you updated as soon as we have more information. We appreciate your patience and understanding.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2025, 12:52
Official
Good Day Gwenneth thank you for reaching out. Our team is currently investigating the matter, and we will keep you updated as soon as we have more information. We appreciate your patience and understanding.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
GF
Gwenneth F's updateReviewer Update
19 May 2025, 13:17My patience and understanding is finished I will take this to a higher organization. DONE
GF
Gwenneth F's update19 May 2025, 13:17
Reviewer Update
My patience and understanding is finished I will take this to a higher organization. DONE
Old Mutual's replyOfficial
19 May 2025, 13:27Hi Gwenneth, we fully understand your frustration and can assure you that we are following up regarding this matter.
Old Mutual's reply19 May 2025, 13:27
Official
Hi Gwenneth, we fully understand your frustration and can assure you that we are following up regarding this matter.