********!!!

I think old mutual has given us the worse experience in terms of paying out my late fathers monies. Firstly the valued was given which was way lower than the initial value we were shown at the branch. We sent emails even went to Facebook and all of a sudden the value had changed and it was slightly higher. And we were told it was “taxed” I have never seen someone being taxed so much in my life. Old mutual is currently trending in my town for doing such things and not paying out the entire value the are numerous customers who have been complaining about this. I don’t know if you have now gone from an insurance and finance company to ********. You were supposed to pay out the amount into my fathers estate account and still nothing has been paid out. Your company has delayed this process for months dimly because you are trying to **** us from these monies who’s value now all of a sudden has increased for the amount you were so adamant that it is. You clearly do not care about how this has delayed my family and I progress and it is frankly shocking especially for someone who has worked for old mutual and who is very much aware about your procedures to pay out. Pay out my fathers money please!!! You have delayed us long enough!!! This was the last messages you sent us, which was a lie only to be told you are reviewing it again. You have delayed us enough. Do better!! Yes, Max Income is a policy that generates a monthly income.

“Payment on the policy was made on 22/06/2022 into the Estate Late account.”

The policy in question is ***5 max income which he took through Mr Parker and now none of you care to even communicate with us or clarify.