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Elsie M

1 reviews | Active since Oct 2013

20 Aug 2021, 07:17

****med by Old Mutual

Pathetic service from Old Mutual who debited my account 5 times for 1 month. I had a funeral policy which I took long ago with old mutual and the premium was R117. In June I decided I want to up the cover on the same policy. I spoke to the lady and she changed the policy for me and that's when my problems started. She first started by sending me two policy contracts. When I told her she said she will fix it. End of June 3 debit orders went off my account,end of July 5 debit orders with different amounts also went off my account to the amount of R644. I have been trying to contact Old mutual, I've sent them emails, I contacted the lady and she's now ignoring me. I have now realized that I have been ****med by Old mutual. I don't know how much they will be debiting my account end of August. They ignore my emails, ignore all my complaints. I am a victim of this ***** company called Old Mutual and I'm so angry with them

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Replies (2)
EM
Elsie M's update23 Aug 2021, 10:53
Reviewer Update
Good day,
I have sent my bank statements as requested via email. Please update me on the status of the investigation
EM
Elsie M's update31 Aug 2021, 09:19
Reviewer Update
May I please get my refund for my money. From end of June until end of August. Including the amount that the bank charged me for bounced debit orders which were ********.How long does old mutual wants to prolong this dispute without paying me back my money and continue milking me off my hard earned money?What your financial advisor did was ***** and old mutual knows about it. She wanted to meet her commission targets using the opportunity and Old mutual knows that she still continues to get paid for these ***** policies and they keep the doing investigations which yield no results.I don't understand what is there to investigate when everything is on the statements I sent, even your system does have all the information.I am giving you 48 hours to refund me my money and if that doesn't happen. You leave me with no choice but to act and it will not be good PR for your business. I am not going to tolerate abuse from you. I want my money back and I want every cent you stole from me. Please look at the bank statements I sent you last week and pay me everything I lost in the name of Old MutualContact me on this number should you feel you need to discuss this further.
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