**** of a Life Policy

I am beyond frustrated with Old Mutual! I recently joined their Focus Investment Policy and from the very first conversation I had with Eugenia Almedia was that I could adjust my premium at any given point in time, however this has not been the case.

After I joined the policy on the 31st January 2019, however on the 26 February I requested in writing that my premium please be adjusted and she confirmed, again in writing that this will be done however after numerous emails and attempted calls, I had to resort to calling Old Mutual myself! To which has resulted in zero outcome! I have called two consultants, to which in between the calls, I was constantly being transferred and both calls stated that my policy has been adjusted, and I will receive the revised quotation within the "next 5 mins" - however several hours later I have received nothing!

I was planning on getting onto iWyze insurance for my car, however given the service that I have experienced- I dodged a bullet!