SARS issued a Tax Directive No. ***2

Ok so after 3 phone calls each of 20min + and 3 different agents still I don't have the tax certificate with the correct information on it, this is taking already 3 weeks to get resolved, Clearly the agents are not listening to what the request is!

All I want is my tax certificate with the correct Directive information on it like listed below.

" SARS issued a Tax Directive No. ***2, but there is no Lump Sum amount declared on the return"

This number ***2 needs to be on my IRP5 on the parts that says "Tax calculation information" at Directive number.

Come on guys this in not rocket science and its taking old mutual 3 weeks to get this resolved, it's ridiculous and its making me question the competency of your staff thru and thru!!!!!