Sancardia branch terrible service

On saturday 13 November I walked into your Sancardia branch to witness a staff member being dragged out by mall security together with a client and his family. I asked the other staff member and they said the manager does not want that adviser in the branch. So if the adviser is not wanted in the branch why not do it internally without embarrassing the client and his family, where is protection of clients in your institution. Where is ubuntu.

Your manager after we begged him to allow the client to be helped responded by “This is my branch”. Manager was so arrogant, if that is his branch why should we even go there as clients to be serviced. He has no manners and is definately not a people’s person. If that is the calibre of managers you hire then you have a long way to go.

I will be cancelling all business with you and will also be writing to the fsca for a simple reason of failing to excersise Ubuntu and protection of clients when you have internal squabbles.