DM
Dakalo M

1 reviews | Active since Jun 2020

15 Jun 2020, 14:37

SAFPS listing

I find out through FNB that Old Mutual listed my name with SAFPS. I then called Old Mutual forensic department and spoke to Tasha, she can't explain how come my name is listed. I pushed with more questions she started threatening me, but I couldn't back off. She hung up the fone on me 3 times. I then complained through Twitter inbox. The guy called Wade phoned me he was so clueless. He just said bringing affidavit so that we can remove your name. I asked him affidavit stating what? He could not answer and because impatient with me.

The only reason old mutual list my name is because I opened money account online and the consultant called me and I said I will no longer need the account. They were spiteful of that.

I called SAFPS and they said old mutual listed me for submitting ********** ID document. Why would one send ********** ID to get transactional account, not even a Cheque account. Old Mutual you need to do better. Please remove my name at SAFPS. You are ruining my life. I want nothing to do with Old Mutual.

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Replies (3)
Old Mutual
Old Mutual's reply17 Jun 2020, 13:46
Official
Dear Mr Mampheu

I acknowledge receipt of your complaint,. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with  you directly to assist.

Regards

Thabiet Mintin
Old Mutual Complaints Management

DM
Dakalo M's update23 Jun 2020, 17:24
Reviewer Update
Dear Thabiet

Today is the first fifth day and iv
DM
Dakalo M's update23 Jun 2020, 17:31
Reviewer Update
Dear Thabiet

Today is the fifth day and I've not been contacted since I was assured with an email that my complaint will be resolved within 5 days.

Again I'm asking you to remove my name from SAFPS listing, that's all I want from you nothing else. I don't want anything that has to do with old mutual.

I'm losing money because of your listing on my name.