Sadly bad client experience
I have never been treated in such a horrible manner my whole life. I as a client as much as u keep my composure having your call dropped by an agent while asking for service is unbecoming and my issue has not been resolved for 2 months.
Old mutual superfund will loose more than clients of the behaviour of most of their agents do not change and realise that client care is essential for businesses to grow.
If all agents were like Sharif I am positive my issue would have been resolved by now.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Jul 2022, 10:23Good day David N
We received your review on the 28 July 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 28 July 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Jul 2022, 10:23
Official
Good day David N
We received your review on the 28 July 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 28 July 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
28 Jul 2022, 11:49Thank you and duly noted.
Yesterday I was on a call with Kristen at 8:10am and she advised me to leave my details someone will contact me. That didn't happen and I had to call in again.
Sharif managed to assist me at 12:07 - 12:19 and advised that my case is now resolved with the bank details I provided and he also escalated the case to hi team leader for urgent payment, today I only called to find out of the payment has been made and the Kelly advises me it will be paid in 24 to 48 hours.
I ask that she sends me an email confirming that as I have payments due on my side and I have been getting told my payment will be made in 24-48 hours she then drops the call while we are still talking.
Right now I don't know where everything stands and if anything is bringing resolved. I am in total blindness and stress is building up due to the fact that I made commitments with the information I was provided.
Yesterday I was on a call with Kristen at 8:10am and she advised me to leave my details someone will contact me. That didn't happen and I had to call in again.
Sharif managed to assist me at 12:07 - 12:19 and advised that my case is now resolved with the bank details I provided and he also escalated the case to hi team leader for urgent payment, today I only called to find out of the payment has been made and the Kelly advises me it will be paid in 24 to 48 hours.
I ask that she sends me an email confirming that as I have payments due on my side and I have been getting told my payment will be made in 24-48 hours she then drops the call while we are still talking.
Right now I don't know where everything stands and if anything is bringing resolved. I am in total blindness and stress is building up due to the fact that I made commitments with the information I was provided.
's update28 Jul 2022, 11:49
Reviewer Update
Thank you and duly noted.
Yesterday I was on a call with Kristen at 8:10am and she advised me to leave my details someone will contact me. That didn't happen and I had to call in again.
Sharif managed to assist me at 12:07 - 12:19 and advised that my case is now resolved with the bank details I provided and he also escalated the case to hi team leader for urgent payment, today I only called to find out of the payment has been made and the Kelly advises me it will be paid in 24 to 48 hours.
I ask that she sends me an email confirming that as I have payments due on my side and I have been getting told my payment will be made in 24-48 hours she then drops the call while we are still talking.
Right now I don't know where everything stands and if anything is bringing resolved. I am in total blindness and stress is building up due to the fact that I made commitments with the information I was provided.
Yesterday I was on a call with Kristen at 8:10am and she advised me to leave my details someone will contact me. That didn't happen and I had to call in again.
Sharif managed to assist me at 12:07 - 12:19 and advised that my case is now resolved with the bank details I provided and he also escalated the case to hi team leader for urgent payment, today I only called to find out of the payment has been made and the Kelly advises me it will be paid in 24 to 48 hours.
I ask that she sends me an email confirming that as I have payments due on my side and I have been getting told my payment will be made in 24-48 hours she then drops the call while we are still talking.
Right now I don't know where everything stands and if anything is bringing resolved. I am in total blindness and stress is building up due to the fact that I made commitments with the information I was provided.
Old Mutual's replyOfficial
28 Jul 2022, 11:54Dear David
The matter has been escalated to our pension fund complaints team for urgent contact and resolution.
Thank you
Thabiet Mintin
Old Mutual Complaints Management
The matter has been escalated to our pension fund complaints team for urgent contact and resolution.
Thank you
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Jul 2022, 11:54
Official
Dear David
The matter has been escalated to our pension fund complaints team for urgent contact and resolution.
Thank you
Thabiet Mintin
Old Mutual Complaints Management
The matter has been escalated to our pension fund complaints team for urgent contact and resolution.
Thank you
Thabiet Mintin
Old Mutual Complaints Management
Best regards,