GU
Gavin U
1 reviews | Active since Apr 2026
28 Apr 2026, 08:55
Sad experience with old mutual
I would like to log a very sad story my mother passed away in 22/09/2024 from cancer in the only child I did submit all the requirements documents to old mutual and up until this hour I have not received a cent they busy with investing looking for children I dnt no why they cause me so much pain and traum my health is at steak as in struggling for help I'm getting no answer they keep on investing for 2 consecutive years in still waiting hello peter please help in pleading I went to the branch in bellville in January 2026 to hear what now the gentleman told me there is documents outstanding Wich is the addvidavid now only they asking for the addvidavid why are they doing this to my in literally in tears writing this message to you in broken why does old mutual do this to me hello peter you are my only my last hope now please help me please in pleading with you please help me
Helpful (0)
Replies (10)0
Replies (10)GU
Gavin U's updateReviewer Update
26 Apr 2026, 21:53I would like that the old mutual ombudsman to contact me I really need help people please help me with old mutual
GU
Gavin U's update26 Apr 2026, 21:53
Reviewer Update
I would like that the old mutual ombudsman to contact me I really need help people please help me with old mutual
Old Mutual's replyOfficial
28 Apr 2026, 09:26Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Apr 2026, 09:26
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
GU
Gavin U's updateReviewer Update
02 May 2026, 11:58A consultant did phne me asking for the documents to be resend where is this previous documents thatwas submitted two years ago whre is it so this is going to be a new claim if i send the documents again im nt stupid
GU
Gavin U's update02 May 2026, 11:58
Reviewer Update
A consultant did phne me asking for the documents to be resend where is this previous documents thatwas submitted two years ago whre is it so this is going to be a new claim if i send the documents again im nt stupid
Old Mutual's replyOfficial
02 May 2026, 12:31We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply02 May 2026, 12:31
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Best regards,
GU
Gavin U's updateReviewer Update
02 May 2026, 19:21Yes but since i complain on hello Peter old mutual require the documents again my question is where is the documents that i have submitted where is it what happens to my previous documents why do they require all the documents now again this is not right there is something fishy going on so wich means my claim was never submitted
GU
Gavin U's update02 May 2026, 19:21
Reviewer Update
Yes but since i complain on hello Peter old mutual require the documents again my question is where is the documents that i have submitted where is it what happens to my previous documents why do they require all the documents now again this is not right there is something fishy going on so wich means my claim was never submitted
Old Mutual's replyOfficial
03 May 2026, 09:14Our team has been aware of this matter and will be in touch tomorrow to assist you.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 May 2026, 09:14
Official
Our team has been aware of this matter and will be in touch tomorrow to assist you.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Best regards,
GU
Gavin U's updateReviewer Update
11 May 2026, 10:58Hello peter please help me I'm so down to the ground of mutual did phone me and the lady was so rude towards me she phne to tell me they paying out this retirement policy to my stepfather how is this possible I'm the only bennificiary on this policy what can I do with this people who tempering with my health for two years in waiting running up and down spending money to get what is due to me old mutual feels they can't pay me why for what reason
GU
Gavin U's update11 May 2026, 10:58
Reviewer Update
Hello peter please help me I'm so down to the ground of mutual did phone me and the lady was so rude towards me she phne to tell me they paying out this retirement policy to my stepfather how is this possible I'm the only bennificiary on this policy what can I do with this people who tempering with my health for two years in waiting running up and down spending money to get what is due to me old mutual feels they can't pay me why for what reason
Old Mutual's replyOfficial
11 May 2026, 12:48Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply11 May 2026, 12:48
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Best regards,
GU
Gavin U's updateReviewer Update
12 May 2026, 11:42Hi old mutual you do as you please then why did my mother put a bennificiary on her retirement policy why do you decide who gets what and on top of this struggling for to years to get what is due to me you giving my inheritance to my stepdad why I'm the only nominated sole bennificiary of the retirement if my mother wanted him to be there she would have but she didn't she put me there and now you decide that 100% goes to him why I demand my money 100% because I'm the only sole bennificiary of this claim
GU
Gavin U's update12 May 2026, 11:42
Reviewer Update
Hi old mutual you do as you please then why did my mother put a bennificiary on her retirement policy why do you decide who gets what and on top of this struggling for to years to get what is due to me you giving my inheritance to my stepdad why I'm the only nominated sole bennificiary of the retirement if my mother wanted him to be there she would have but she didn't she put me there and now you decide that 100% goes to him why I demand my money 100% because I'm the only sole bennificiary of this claim
Old Mutual's replyOfficial
12 May 2026, 17:59Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply12 May 2026, 17:59
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Best regards,