Sad
My father passed on 24 June 2020.
I submitted all documents for claims online a year ago.
I'm still waiting on payment of a small amount of less than R5000, 00!!
I met one of Old Mutual Financial advisors Judith Haupt, she patiently went through my father's profile. The one I found filed at home and she found another unclaimed investment...
She apologized for the service I received from Old Mutual but she at least tried her best to assist me. I submitted requested documents for the new claim. She called the claims department and was advised that I must submit a new claim other than the one of last year as they can't find it on the system luckily for me I have all the emails.
I am now still waiting on Old Mutual to at least confirm receiving my documents. She explained today that she can only follow up next week again.
Yes, this is really bad. I have read all the bad reviews of OM and I am sure that mine will be paid out in the next couple of years.
Sad indeed!
I received two emails from Old Mutual today.
I will get my Bank Confirmation details tomorrow and submit all documentations.
I learned that there are no pending claims and that saddens me as I submitted a new claim at Cape Gate branch as well as a few last year online.
I left my Contract of Articles to be my parents caregiver and I am really struggling now financially.
I will submit all the required documents tomorrow.
Thanks for contacting me.
Dalene Malgas
I received two emails from Old Mutual today.
I will get my Bank Confirmation details tomorrow and submit all documentations.
I learned that there are no pending claims and that saddens me as I submitted a new claim at Cape Gate branch as well as a few last year online.
I left my Contract of Articles to be my parents caregiver and I am really struggling now financially.
I will submit all the required documents tomorrow.
Thanks for contacting me.
Dalene Malgas