SJ
Simone J
1 reviews | Active since May 2018
11 Nov 2025, 08:38
S309940A/ R001763D
Please tell me prior to sending me the 2-3 day payment processing message on the 5th of November why absolutely no one could pick up there is a problem with my profile, I have proceeded with my unveiling plans sent out invites but because you people are busy with a modus operandi there I have no money to buy food for Saturday! Exactly how embarrassed must I be at this point!! I am disgusted and profoundly disappointed in your service and processes. I am ashamed i have no words!!!! NO WORDS!! It is not even half a million that I must cry for It is not a loan it is not a favour…
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Replies (4)
Old Mutual's replyOfficial
11 Nov 2025, 09:51Good day Simone J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Nov 2025, 09:51
Official
Good day Simone J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
SJ
Simone J's updateReviewer Update
13 Nov 2025, 05:41Surely with all the vague responses and no turn around time from the Old Mutual team, who claims to be (“waiting for IT”). It should only be fair for the fund to be paying interest or compensation for my lost time. Not once did the fund even try to communicate any kind of delay with me unless I called in and met with consultants, who also can’t give me answers because they are employed to only just answer the phone. There is no way I am sitting here stressed out to my soul and then only get out the value I am seeing on that stupid app. Payment is PAST DUE I BELIEVE
SJ
Simone J's update13 Nov 2025, 05:41
Reviewer Update
Surely with all the vague responses and no turn around time from the Old Mutual team, who claims to be (“waiting for IT”). It should only be fair for the fund to be paying interest or compensation for my lost time. Not once did the fund even try to communicate any kind of delay with me unless I called in and met with consultants, who also can’t give me answers because they are employed to only just answer the phone. There is no way I am sitting here stressed out to my soul and then only get out the value I am seeing on that stupid app. Payment is PAST DUE I BELIEVE
Old Mutual's replyOfficial
13 Nov 2025, 07:01Good day Simone,
We understand your frustration and appreciate you sharing your concerns. Please note that our team is currently engaging with you via email to ensure this matter is resolved as soon as possible. They will continue to keep you updated until everything has been finalised.
Kind regards,
Old Mutual Complaints Management
We understand your frustration and appreciate you sharing your concerns. Please note that our team is currently engaging with you via email to ensure this matter is resolved as soon as possible. They will continue to keep you updated until everything has been finalised.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 07:01
Official
Good day Simone,
We understand your frustration and appreciate you sharing your concerns. Please note that our team is currently engaging with you via email to ensure this matter is resolved as soon as possible. They will continue to keep you updated until everything has been finalised.
Kind regards,
Old Mutual Complaints Management
We understand your frustration and appreciate you sharing your concerns. Please note that our team is currently engaging with you via email to ensure this matter is resolved as soon as possible. They will continue to keep you updated until everything has been finalised.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
13 Nov 2025, 16:21Good day, Simone J.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply13 Nov 2025, 16:21
Official
Good day, Simone J.
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and has attended to the relevant matter for resolution.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management