Runarounds and passing of the buck

I am tired of Old mutual that when you call them either on the 021 number or other call centers you are given alternative numbers to contact as they cannot advise. In October 2017 , I will went to Protea Glen mall for a withdrawal and I must admit one of their consultants gave me a great service and indicated that there was a policy that had elapsed in 2017 without me noticing there was a balance of +/_ R580 and I saw the balance with my own eyes because I had to rush and I advised her that I will do the query on another day via call center/ branch. I have been calling Old mutual since December 2017 and went to their branch in Johannesburg (Kerk Street) they also advised that I have never had any policy like that in my profile. Proof of residence and statement is required every time you do a query.Due to this nonsense and thousands of referrals ,please cancel all my investments and policies I will go elsewhere. Please fix this mess asap.Your competitors contact us on daily basis for business.