Rudeness and Bad Customer Experience

Sad but true. We are at it again.

Early this year or late last year I had a complaint with old mutual which took over months to be resolved.

You download the app and hope that things will run smoothly but no that is not the case. You call numbers on the app for assistance and it takes the whole 20 to 30 minutes for the phone to be answered and when they do you have to transfered to the right department.

I called old mutual for my investment assistance. I was transfered to the right department whom they advised me that for the query I had I needed to call the USSD code provided and follow the instructions. I did as I was told and I was advised that my request will take 2 weeks to be proceed, 2 weeks later I call as nothing has been done and when I do I am told by a rude advisor who eventually cut the call on my ears that it's not her fault that I was advised incorrectly (no empathy, no remorse, no apology, just pure rudeness to a point of putting down a phone on my ears,,,sad indeed)

All I need is just for my query to be resolved with speed and old mutual I am not sure how your internal process and app works but truly for convenience sake I really wish you guys can really improve on your services. You have been in the industry for a very long time and some of your employees are not doing you guys justice.

Can someone please look into this query and get back to me ASAP please. Regards