rude unhelpful staff

Made 3 inquiries in the beginning of the month - even sent a direct mail to a financial advisor its the 21ts today and someone phoned to ask if I have been assisted. I told him no and that it makes me concerned to deal with old mutual and he said no stress he will assist me now - and i explained my whole story, took time to go through everything with him where he then tells me a financial advisor will phone me after he said he could assist so he just wasted my time - i asked him why is he then wasting my time where he got very rude and aggressive- seems like old mutual has toooooo much business that to lose one customer means nothing!!!