rude staff and uns****ed

Today i was at Old mutual festival mall branch. to receive an update on his retirement annuity fund and change the beneficiary

when you walk in there is no one at the reception desk and you are not welcomed or greeted standing around eventually a busy consultant will ask you why you are here and ask for the id document then you are told to be seated after a while a different consultant comes to give the id document saying we will be helped shortly

a few other customers arrive only to seat themselves

then clients that arrived after us are helped before us i have to then go to the consultant and inform her we were here before the other clients and she says oh ok sorry it wont take long then when we get to see her she does not greet and speaks so softly we have to ask her to repeat herself she then sits very quietly typing in information and asks us why we are here we tell her and then she had to inform us that no funds are in the fund when last year there were funds how does that work? does old mutual ***** money from its clients?? we ask her how do we find out she says we must call head office and then we are waiting for her to help then she points to a desk and i have to ask her why is she pointing only to find out we must move to another desk to call head office why cant she communicate properly and professionally?? she calls head office and we are left alone to speak to a consultant at head office who informs us he cannot assist so i ask him to transfer us to someone who can after waiting a long time we speak to a different consultant who tells us we must email head office to obtain documents and then he asks to speak to one of the consultants in the branch and because we were just left alone i had to ask who can assist us and when i do i get looked at as if im stupid so i beg a consultant to please assist. the two consultants speak they hang up. and the consultant then tells me he doesnt know how to help me! so i ask him what did the consultant at head office say? so he says we have to request a registry and then asks another consultant for help and they all stare at him until i had to ask one are you able to help but then she did not know what im talking about so when i explained that we need a registry request to obtain documents she said she does not understand. really is this client service???? so i asked her where is the manager and then she told me go to teller 6 so i go to another consultant who is busy with a different client i have to wait because no one knows what to do

i finally speak to the consultant who tells me there is very limited funds left over so now we are confused because last year there was a substantial amount then there was nothing then there is a little. and no one has even bothered to call the manager to assist us! we are then told to email head office as this is the only way to receive assistance because if we call head office they will drop the call on us

is this how old mutual treats all their clients????

such unprofessional and totally uns****ed staff