Rude, Lack Of Empathy,Appaling Consultants

If you want to be subjected to appalling, rude and below average customer service then you must call Old Mutual Group Schemes. I contacted them today regarding my policy but the consultant who picked up my call was shockingly indifferent and handled me with such disdain that I wondered whether such a company has ever heard of the Financial Sector Conduct Authority and whether its employees even have a clue of what the Treating Customers Fairly (TCF) Outcomes are.