Rude *********** staff @ old Mutual jeffreys bay

I have never been treated this poorly in the 9 years I have been a client. Last week I phoned to enquire about one of my policies at Jeffreys Bay office. And this Mandy was sooo uninformative and did not even know how to search for my balances. I gave her time about an hour. I phoned back and still she could not assist me. I then got impatient and when I asked ger if someone competent could assist me. She lashed out and told me that the covid 19 has made everyone so irritated abd that I need patience for her to assist me properly. I will definitely be moving my investments elsewhere. I contacted the complaints department and still no feedback. What a sad thing this is