Rude consultant

I visiting Old Mutual Dobsonville Branch today around 8h10 am I was requested to wait for a consultant in booth 6 by the name of Mpumi after 20 minutes of waiting the Manager ask her why isn't she helping or rather calling a client she responded very rudely saying her system is down and she cannot call a client while she has a problem I then left and decided to return back I was again transferred to her on my enquiry with her I was not happy the way she responded and she ended up telling me that the law that was not implemented by her she can't do anything in a very bad response I then left and told the manager to deal with her attitude