Rude consultant

Dear Old Mutual, I’m a new policy holder and called your sales department this morning to add beneficiaries onto my life policy but only to find out that one of your consultants were not only rude, could not transfer me to the correct the department but is also actually put the phone down in my ear. Mind you - this is the first time I’m calling Old Mutual since I opened the policy. I must say I’m actually disgusted by the behavior. If he doesn’t want to help customers then I don’t see why he would be there in the first place. Please deal with this matter.