RUDE AND UNHELPFUL LADY

Went into an Old Mutual branch as my card was not working looking for assistance. The lady at the branch looked and found that there was nothing wrong with my account and asked me to please try and draw money from another ATM. She advised me that their ATM at the Galleria branch was out of order and for me to try another bank to draw the money. As I wanted to see what the issue was I did as she asked and my card was then retained by the ATM after telling me that my card had expired.

I then came back into the branch and asked the lady what would happen now as my car's had been retained and I was not happy. She then sent me to Mr S Mkhize and the branch, a very cool and well mannered gentleman. He then put me through to a lady on the old Mutual line, who refused to identify herself, and was very rude and unhelpful. She even refused to give a reference for the call. She stated that she was not going to talk to me regarding MY ACCOUNT. And carried on via the gentleman who was assisting me.

I'm really disappointed the way everything was handled at branck and by that rude lady who refused to talk to me about MY ACCOUNT