Rude and condescending attitude from Branch Manager Nonkosi Sotoyi on delayed payment query

On Thursday 21 November 2019 I went to Old Mutual to cancel my investments. I received one payment on 26 November 2019, Old Mutual did not pay out the second investment. I went to the branch again on 26 November 2019 and was assisted by Sapokazi Ngxesha. She called another person who confirmed the money be paid soon and advised me to do a follow-up if its not paid. I did that and spoke to Gadija Patel on 27 November 2019 at 10:56 for 22 minutes, reference MCAFCE216659 and said she will escalate the matter to the branch and will give me feedback. I called the branch to find out why this has to be escalated. I spoke to a condescending Nonkosi Sotoyi who proceed to ask if I had only been to the branch once, when I asked how may times I am meant to be she got ticked off. Not sure what kind of manager she is who lacks people s****s and she said if it is not paid soon I must go the branch. I refuse to go to Old Mutual for the third time. The documents I submitted last week should still be valid. I have used up too much time, petrol and airtime over the past week so I expect old mutual to finalise this and pay my money within SLA. My ID is *** . the reference number for the cancellation is CEB*** . Nonkosi must learn phone etiquette and go for training. The English speaking lady at the front desk is more refined than she is, Nonkosi should learn a thing or two from her.