rude agent answered my call

I just got off a call with one of your agents at around 8:37 am today on 05/12/2019. I did not get his name. But he is a rude, unprofessional agent. I was asking him to assist me with resetting my login details, I need to check something from my portfolio. I also told him I am far from my machine where I was logging in from, so while I was away to do what he asked me to do to retrieve my password. My co-worker thought I was keeping someone on hold and picked up the phone to hear if he could assist. Then this rude man who works for old mutual, who obviously doesn’t know what it means to be respectful to a client went on about how I must not do that again. Even when I explained that I was far from the machine, he was going on. If he does not want to be on calls, then he can look for another job instead of being a rude, disrespectful agent. Old Mutual already has a negative image since the corpse at one of your offices. So really you guys have your work cut out!!! From the beginning of the call he was not the nicest even though I was polite. Maybe he needs more training or another job.