Rotten Customer Service

I have been waiting for Old Mutual to call me since i don't have a financial adviser anymore and i don't who is handling my life cover. i have sent emails concerning my debit order because they are irregular and i don't want problems if anything happens to me. My kids will be stranded because of bad customer service that i am getting from Old Mutual. I have been waiting for someone to call me since Monday. If there is someone still working at Old mutual please give me a call. i have been waiting for Farai to call me and seems like she is lost somewhere.