ROODEPOORT BRANCH

I was at the West Gate branch 3 weeks ago to withdraw from my 2 in<br> 1 Investment Policy.<br> <br> I had my proof of address with me + all other documents and the person at front desk (Sino)<br> told me they don't need it. A week & a half later I got a text saying my proof of address was<br> outstanding which I faxed/emailed but to date nobody can give me feedback on the progress.<br> <br> One rude call center agent told me she didn't know and left the phone on hold for over 15min!<br> <br> I have been calling Old Mutual for over 2weeks to find out<br> how far the claim is and nobody has been able to assist until I<br> spoke to Meagan Louw on the 04/03/16 who was the ONLY person<br> that knew what was going and told me the case was now closed & paid<br> up yet I haven't received anything.<br> <br> I spoke to Melissa today who is escalating the matter - 48hour turnaround time!<br> I had to call the Roodepoort branch manager who has<br> promised to call me back before the close of business today the 07th March 2016. <br> <br> This service has been horrible as both the call center and the branch have failed to simply give correct info.<br> <br> Gugu Mabaso