Robotics rejected payment due to Westgate Error

Where is my payment? I emailed Customer Service Centre *** on the 12th of March 2025 no feedback , went to Westgate branch on the 4th of March to do paperwork and was advised to wait 3 to 5 working days. I received an SMS confirming the same. Yesterday, I went to the branch to track payment only to be told it was rejected by Robotics due to zeros in front of my bank account number (incorrect capturing by branch). When Robots reject a payment or something there will be communication to yourselves so that humans could intervene or follow up that is a standard rule. Was the rejected report ignored by branch? The branch consultant on the 4th of March is the one who captured bank details. I don't understand why I must wait for over 15 days. Yesterday, I was given the impression that it is a matter of few hours . The matter will be escalated to branch Management to authorise. One has to COMPLAIN via branch or Hello Peter in order to get things done. That is time and money😡. Am I going to wait for another 15 days for my funds to be credited into my account? DO BETTER! Sad part , Old Mutual NEVER apologises for their errors