JM
Jason M
1 reviews | Active since Nov 2017
02 Jan 2020, 13:57
******* of my own capital
I had a Max Investment Policy that lapsed they informed me to withdraw when I've made the withdrawal I'm told after 22 days that i couldn't get the money because it paid for the admin fees. Admin fee of what since the policy lapsed and R3000 for admin fee this is day light *******...! I've learned that your customer service very poor because theirs no transparency
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Old Mutual's replyOfficial
02 Jan 2020, 14:17 Dear Jason
I acknowledge receipt of your complaint.
We have investigated and find that all the premiums paid to the policy reversed back to your bank account.
The investment therefore cannot have a value due to the fact that no premiums were successful.
We have investigated and find that all the premiums paid to the policy reversed back to your bank account.
The investment therefore cannot have a value due to the fact that no premiums were successful.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply02 Jan 2020, 14:17
Official
Dear Jason
I acknowledge receipt of your complaint.
We have investigated and find that all the premiums paid to the policy reversed back to your bank account.
The investment therefore cannot have a value due to the fact that no premiums were successful.
We have investigated and find that all the premiums paid to the policy reversed back to your bank account.
The investment therefore cannot have a value due to the fact that no premiums were successful.
Regards
Brent Sellidon
Old Mutual Complaints Management