jD
jeremiah D

1 reviews | Active since Jan 2017

02 Jan 2017, 20:45

******* Cancellation

<p>To whom it may concern,</p> <p>I had a policy with Old mutual ( ********** 661086; 69668N ********** 13)and it was cancelled unfairly, I find it strange that i can pay a policy for years and just live it like that. They said i didn t pay and it was cancelled. They should pay me all the money that i contributed into this policy.</p> <p>Here are the follow up emails that they sent me below :</p> <p> </p> <p><br />On Aug 30, 2016 6:18 PM, "Khumalo Nsizi" ********** ********** wrote:<br />Good day</p> <p>The below member would like to get clarity on his policy that has lapsed. He would like to know the reason for lapse and also why it was being deducted on the wrong date. He was also due for a cashback after 5years of payment and has not received it.</p> <p>Please give the member a comprehensive statement on the standing of his policies.</p> <p>Jeremiah Danisa<br /> ********** 661086<br />69668N ********** 1</p> <p> </p> <p>_________________<br />From: fanie danisa ********** />Sent: Friday, September 2, 2016 9:19 AM<br />To: Khumalo Nsizi<br />Cc: GS Enquiries; Jeremiah Danisa<br />Subject: Re: Policy statement</p> <p>Hi Nsizi,</p> <p>Any feedback regarding this matter?</p> <p>Regards<br />Jeremiah Danisa</p> <p> </p> <p><br />On Sep 6, 2016 2:11 PM, "Khumalo Nsizi" ********** wrote:<br />Good day</p> <p>Head office responded stating that you skipped payments for February and April.</p> <p>Is it possible to meet up today to find a way forward.</p> <p>Regards,</p> <p>Msizi Lindelani Khumalo |FINANCIAL ADVISER<br />Retail Mass Market<br />Old Mutual Life Assurance Company (SA) Limited<br />Licensed Financial Services Provider<br ********** (email)</p> <p> </p> <p>fanie danisa ********** />9/6/16 <br /> <br /> <br /> <br />to Khumalo<br /> <br /> <br /> <br /> <br /> <br /> <br />Hi Nsizi,</p> <p>How is it possible that I skipped payment after all this years? I will go to the bank and ask them to provide me with bank statements from the day the policy started.</p> <p>Regards<br />Jeremiah Danisa</p> <p> </p> <p><br />Msizi Lindelani Khumalo |FINANCIAL ADVISER<br />Retail Mass Market<br />Old Mutual Life Assurance Company (SA) Limited<br />Licensed Financial Services Provider<br ********** (email)<br /> ********** (cell)<br />________________________________________<br />From: fanie danisa ********** />Sent: Friday, September 2, 2016 9:19 AM<br />To: Khumalo Nsizi<br />Cc: GS Enquiries; Jeremiah Danisa<br />Subject: Re: Policy statement</p> <p>Hi Nsizi,</p> <p>Any feedback regarding this matter?</p> <p>Regards<br />Jeremiah Danisa</p> <p>On Aug 30, 2016 6:18 PM, "Khumalo Nsizi" ********** ********** wrote:<br />Good day</p> <p>The below member would like to get clarity on his policy that has lapsed. He would like to know the reason for lapse and also why it was being deducted on the wrong date. He was also due for a cashback after 5years of payment and has not received it.</p> <p>Please give the member a comprehensive statement on the standing of his policies.</p> <p>Jeremiah Danisa<br /> ********** 661086<br />69668N ********** 13</p> <p> </p> <p><br />Msizi Lindelani Khumalo |FINANCIAL ADVISER<br />Retail Mass Market<br />Old Mutual Life Assurance Company (SA) Limited<br />Licensed Financial Services Provider<br ********** ********** (email)</p> <p> </p> <p>Regards</p> <p>Jeremiah Danisa</p> <p> </p> <p> </p> <p> </p>

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Replies (5)
jD
jeremiah D's update21 Jan 2018, 21:01
Reviewer Update
Hi All, Can someone please reply to me it's been a while and im not getting any joy from Old mutual...
jD
jeremiah D's update21 Jan 2018, 21:08
Reviewer Update
Hope someone from old mutual will respond I dont know why the keep quiet. I cant ask them to debit money from my account and let them tell me that I dont pay while all these years they were busy debiting and all of a sudden I dont/ ddnt pay. it makes no sence to me . here is my first letter to them : I had a policy with Old mutual ( ********** 661086; 69668N ********** 13)and it was cancelled unfairly, I find it strange that i can pay a policy for years and just live it like that. They said i didn t pay and it was cancelled. They should pay me all the money that i contributed into this policy.
Old Mutual
Old Mutual's reply21 Jan 2018, 21:25
Official

Dear Jeremiah

Thank you for bringing this to our attention. Old Mutual was not subscribed to HelloPeter in January 2017 and therefore this complaint was not referred to us.

We will investigate and contact you directly to resolve.

Regards

Brent Sellidon

Best regards,

Old Mutual
Old Mutual's reply25 Jan 2018, 15:45
Official

Dear Jeremiah

I refer to my e-mail earlier in the week and my subsequent e-mail sent today where I addressed your concerns.

You have my direct contact detail and may contact me if you require any further assistance.

Kind regards

Nicolette du Toit

Best regards,

Old Mutual
Old Mutual's reply25 Jan 2018, 15:48
Official

Dear Jeremiah

I refer to my e-mail earlier in the week and my subsequent e-mail sent today where I addressed your concerns.

You have my direct contact detail and may contact me if you require any further assistance.

Kind regards

Nicolette du Toit

Best regards,