Ridiculously Poor Customer Service from Old Mutual

Unbelievable Ridiculously Poor customer service from Old Mutual. Dear Sir/Madam I am totally shocked about the ridiculously poor or rather shocking customer service I received FROM Ms Belinda Manton and Old Mutual!! Absolutely shocking!! How insensitive can one be. It was my brother's funeral. They told me I cannot claim as the policy was under 6 months old. I asked them to cancel. They refused. They said they could only take off my deceased brother's name off the policy after I have made a **** claim??? In order for this removal the "claim" had to follow the same procedure as a real claim?? I had to submit ID, brothers ID, death certificate which I did abd still it wasn't enough?? They vehemently insisted on a bank statement as well??? Otherwise they would not remove him from the policy??? How ridiculous is this??? If I had it my way, I would have canceled all policies with them, because this is the worst customer service I've received in all my life!!! How insensitive can you get? They don't care that my brother's hardly in the grave abd they bombard me with all this ridiculous nonsense and all I wanted was for them to remove him from the policy??? How difficult can that be? Below is my last email to them.

Dear Madam

I have attached my bank statement. Also please be advised that this is the worst treatment I've EVER received from any institution. I would have gladly canceled everything I have with your institution, as its and your client service is the WORST I've ever heard of. As it is, I am going to put this on Hello Peter and I might leave your institution soon. The reasons are obvious 1) The worst customer service in South Africa, if not in the World! 2)I don't have a job overseas anymore, but fortunately my wife will assist me with payments.

Neil Pyoos PH *** (South Africa)