Ridiculously Pathetic!

You guys (Old Mutual) are just a HUGE FRUSTRATION! No wonder people leave corpses in your branches. Why is it so easy for you guys to collect your premiums but when we try to claim we are sent back and forth to your ever offline branches, and still get to be told we need to wait for 2 days for feedback! Do you know we are grieving and trying to organize a funeral? Y’all are Pathetic!!!