Ridiculous 52% premium increase.
On the 1st May 2025 my life insurance premium increased by 52%. I have been trying for 3 months now to get an explanation with no luck at all. My policy states that there is a 10% yearly increase. Not 52% !!! They are just taking my money and will not explain why.
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Replies (2)
Old Mutual's replyOfficial
07 Aug 2025, 13:39Good day Robin , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Aug 2025, 13:39
Official
Good day Robin , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
16 Oct 2025, 08:22Two months on and no contact or response.
I sent my query to the ombudsman this morning.
Hopefully they can help me.
I sent my query to the ombudsman this morning.
Hopefully they can help me.
's update16 Oct 2025, 08:22
Reviewer Update
Two months on and no contact or response.
I sent my query to the ombudsman this morning.
Hopefully they can help me.
I sent my query to the ombudsman this morning.
Hopefully they can help me.