Rewards team fail to update my points accordingly

I am disappointed with the rewards team centre assistance I logged three different tickets and no one even responded to the last one ,I didn’t get my point’s for the month of march and I also didn’t get points for the activities I completed in march .can you please allocate and update my points for the month of march accordingly and please check your team that is responsible for the queries on the rewards they do not know how to read and understand queries because they never answer questions but just send a one liner reply .we are your customers and hold number of policies with you they should understand what is customer experience