REWARDS

I signed up for rewards. I was told to submit my documents and that was over 2 weeks back for something I was told it would be approved within 5-7 business days. We are in the 3rd week and I'm still unable to redeem my points. Old mutual rewards is a ****. When I called, I was told to wait another 5-7 business days with no explanation or resolution to my issue. They make signing up and earning the points WITH MY DATA so easy. But when it's time to redeem, I have to go certify documents that they never acknowledge. It's like they are investigating a ****** case. I WANT TO REDEEM MY POINTS NOW