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Samukelisiwe S
1 reviews | Active since Jun 2011
25 Jan 2022, 14:22
Reward vouchers are a ****
I accumulated rewards till they reached R1600. I bought an airplane travelling voucher and I urgently needed to book a flight I try putting voucher nr given to me copying it from text sent to me and it didn’t work. I booked the flights. I want Old Mutual to give me my points back . I took long to accumulate them. If not I am closing everything I have with them. I did complain internally on Friday someone called me but I haven’t heard from Old Mutual again. Disgusting vouchers that a person cannot even use on their own or partner website 🤮
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Replies (3)
Old Mutual's replyOfficial
25 Jan 2022, 14:45Dear Samukelisiwe
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
Old Mutual's reply25 Jan 2022, 14:45
Official
Dear Samukelisiwe
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Caresle
Old Mutual Complaints Management
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Samukelisiwe S's updateReviewer Update
26 Jan 2022, 14:57No one called me the whole day
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Samukelisiwe S's update26 Jan 2022, 14:57
Reviewer Update
No one called me the whole day
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Samukelisiwe S's updateReviewer Update
21 Feb 2022, 12:34Old mutual you disgusting I got an email from Rewards team Amber Greef that I will get my 10000 points back last week Monday even today I have not received my points back and she does not respond to my emails. So really u ****med me of my R1000 that I worked so hard for. Such a big company failing to reverse R1000. Sies
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Samukelisiwe S's update21 Feb 2022, 12:34
Reviewer Update
Old mutual you disgusting I got an email from Rewards team Amber Greef that I will get my 10000 points back last week Monday even today I have not received my points back and she does not respond to my emails. So really u ****med me of my R1000 that I worked so hard for. Such a big company failing to reverse R1000. Sies