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Chantell N

1 reviews | Active since Oct 2016

02 Sept 2022, 08:26

Reward or Disability! Epic Fail

What a great incentive! Prepare for retirement, death, disability etc. And earn points to spend at registered providers. The downside to this is trying to use them! Prepare yourself for the providers systems going offline after they scan the points OR better yet, the WICode is not accepted at all!!! What does this mean; 1. The points are deducted and in your personal capacity you have to run around and make sure it gets reloaded 2. You pay out of pocket and not reimbursed at all! 3. If this happens after 5pm, there is no after hour service to correct the problem immediately Is it worth it? NOT AT ALL (2 out of 3 times It has been an EPIC FAIL) ULTIMATELY, you end up paying anyway.

0
Replies (3)
Old Mutual
Old Mutual's reply02 Sept 2022, 08:33
Official
Dear Chantell 

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

CN
Chantell N's update20 Sept 2022, 08:36
Reviewer Update
Sadly my opinion of OM rewards assistance is still a fail.
Even though almost 2 weeks later a manager calls me Only on my request. Agrees to update me the day after her call. And nothing!!!
No cash reimbur*****t and no way for me to see if the voucher points that was not used has been returned.
Loyalty means nothing to OM
Or customer service. I can also reply to a customers queries. Would it be to standard or above and beyond... not for OM

Old Mutual
Old Mutual's reply20 Sept 2022, 08:55
Official
Dear Chantell 

We are sorry to hear about the service experience. We will escalate further with our OM Rewards Complaints Team.

Regards
Old Mutual Complaints Management
 

Best regards,