Revolting service

I have been trying the whole morning to get in contact with a service agent to assist with my Funeral Policy. I spoke to a Marie, she will ask someone to phone me back. When I told her you didnt take down any of my details, I can see the number on the phone. What is the phone number? 011.... Im not phoning from a 011 number. Its a cellphone number. She didnt even ask who I am. Anyway....

I kept holding on on different numbers Ive been given for at least 30 minutes at a time. When I get through, you can barely hear what the agent says on the other side. Then they put you through in the queue again, just to hold on for another 30 minute +. I am now fedup with this whole situation. I have been requesting call backs on your website, without any luck, sending through emails, without any replies. I demand that someone phone me before the end of today to sort out my query.