PP
Peter P
1 reviews | Active since Jul 2022
14 Jan 2026, 16:55
Revival of policy Critical illness cover
I contacted Kaylee at Old Mutual to discuss the revival of my policy. I told her to collect double payment up till today she or no one at Old Mutual got back to me. I had the policy since 2011 and I am not willing to lost my policy or all the money I have paid all these years.
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Old Mutual's replyOfficial
14 Jan 2026, 18:38Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2026, 18:38
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management