Review: Extremely Disappointed with Old Mutual’s Service

Review: Extremely Disappointed with Old Mutual’s Service

I am very disappointed with the poor service I’ve received from Old Mutual. I app**** for a premium holiday in good faith, requesting relief for April, May, and June. Despite receiving communication that my application was approved, premiums continued to be deducted from my account.

Later, I was told the application only went through in May, and the premium holiday would only start in June. Yet here we are in June, and I’ve still had a deduction go off — again.

This process has been frustrating, stressful, and extremely disappointing. I’ve tried to follow the correct channels, but the lack of consistent communication and accountability has made the situation worse.

I feel that customers like myself, who reach out in advance and follow procedures, should be treated with more respect and transparency. I am now left with the question: what happened to the relief I was promised?

I sincerely hope Old Mutual improves their customer service processes and takes accountability for errors that impact people's finances during tough times.

— Theresa S.