SN
Sergio N
1 reviews | Active since Feb 2023
28 Feb 2023, 16:42
Retirement Supperfund
Can you please process my claim for superfund. I can only imagine how non Old Mutual employee customers are being treated if me as a former employee I can't get assisted. logged my my claim on the 10th Jan, since then every time I phone to check my status you telling same story that the claim has been escalated. This is really frustrating
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
28 Feb 2023, 16:44Good day Sergio Ngonhamo
We received your review on the 28 February 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 28 February 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Feb 2023, 16:44
Official
Good day Sergio Ngonhamo
We received your review on the 28 February 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 28 February 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
06 Mar 2023, 11:36Good day Sergio
I refer to your review of 28 February 2023.
I have e-mailed you on 28 February 2023 and 3 March 2023 and have not received a reply to my e-mails. I called a few times and was not able to reach you.
In order investigate this matter, we require your identification number. Kindly reply to my e-mail or private message me on Hellopeter.
I will attend to this matter on receipt of the above.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I refer to your review of 28 February 2023.
I have e-mailed you on 28 February 2023 and 3 March 2023 and have not received a reply to my e-mails. I called a few times and was not able to reach you.
In order investigate this matter, we require your identification number. Kindly reply to my e-mail or private message me on Hellopeter.
I will attend to this matter on receipt of the above.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply06 Mar 2023, 11:36
Official
Good day Sergio
I refer to your review of 28 February 2023.
I have e-mailed you on 28 February 2023 and 3 March 2023 and have not received a reply to my e-mails. I called a few times and was not able to reach you.
In order investigate this matter, we require your identification number. Kindly reply to my e-mail or private message me on Hellopeter.
I will attend to this matter on receipt of the above.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
I refer to your review of 28 February 2023.
I have e-mailed you on 28 February 2023 and 3 March 2023 and have not received a reply to my e-mails. I called a few times and was not able to reach you.
In order investigate this matter, we require your identification number. Kindly reply to my e-mail or private message me on Hellopeter.
I will attend to this matter on receipt of the above.
Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints
Best regards,