Retirement Policy Payout

Old Mutual Policy expired on 1st September 2015. I went to the Mall@Carnival office on the 15th Aug to complete all the relevant forms. I was told that the process takes 10-15 days. After a week I phone the Customer Service Centre & asked if everything was in order and was assured that it was. They received my documents on the 19th Aug and that I could expect payout 10 working days from the date that they received it. I was told to follow up again in a week's time, which I did. this time I was told that the forms were not completed correctly and that they would request Mall@Carnival brnch to complete them & send them back. This was not done because I phoned again to followup. I then completed the forms myself & and scanned them through to Customer Service, this time I was told the process takes 21days. Thinking that everything was hunky dory I phoned this morning for an update only to be told that the correct info on the forms has not been updated on the system. I requested to speak to one of the managers who were all convieniently all in a meeting. I requested that they phone me back. Have still not received a call. Because of this *********** bunch I still am waiting for answers