Retirement policy

I have received a few calls from Darren (Regional Manager) at Old Mutual Alberton notifying me that he is still busy with my complaint. It has been over a week hearing the same story every day. I have been very understanding and lenient with him, I want this matter to be resolved before the end of this week because I have been waiting for too long now. I deserve a positive response from him (Darren) after how I was treated at Old Mutual in Alberton by his staff. I want my money that I have contributed. Darren (Regional Manager) need to give me constructive feedback.