DP
Daniel P

1 reviews | Active since Nov 2018

16 Nov 2018, 09:33

Retirement Polices

What a was of a good company, had our retirement fund with them and a few other policies which will be moved as soon as possible.

we have app**** to get our pension fund out and it been one story after another, first a system failure then they delay, then we have to follow up then we get an sms payments have been made and funds will be available on a day and guess what now we get an sms stating that the day the funds are going to be available that only payment s has been made....... Really what a waste and I will never do business with these people again and I will never refer anyone to them as well. The best is the people you phone can't even do anything about the issues..

0
Replies (1)
Old Mutual
Old Mutual's reply16 Nov 2018, 13:08
Official
Dear Daniel 

We received your review of 15 November 2018. 

We are sorry to hear about your service experience.  We are investigating this matter and will contact you to resolve. 

Kind regards

Coleen Aanhuizen 
Complaints Management 

Best regards,